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Policies & Information

Everything you need to know about ordering from Multicook Calgary.

  • You can place an order any time, 24/7.
  • Delivery hours:
    Tuesday–Friday: 9:30 AM – 6:30 PM
    Saturday–Sunday: 9:30 AM – 5:30 PM
  • No deliveries on Monday.
  • Orders placed during delivery hours are typically delivered within 30–60 minutes.
  • Orders placed after delivery hours will be delivered the next business day, typically between 9:30–10:30 AM.
  • Orders placed on Monday will be delivered Tuesday morning.
Delivery Fees
  • Local Delivery — $15
    FREE on orders of $150+
    Postal codes: T2B, T2C, T2E, T2G, T2H, T2J, T2P, T2R, T2S, T2T.
  • Extended Delivery — $25
    FREE on orders of $250+
    Postal codes: T1Y, T2A, T2K, T2L, T2M, T2N, T2V, T2W, T2X, T2Y, T2Z, T3A, T3B, T3C, T3E, T3G, T3H, T3K, T3M, T3N, T3S.
  • Delivery availability and fees are determined by your postal code at checkout.
  • If your postal code is not listed, please call us at +1 (403) 999-4777. We may still be able to arrange delivery.
Pickup — Free
  • You can place an order any time, 24/7.
  • Pickup hours:
    Tuesday–Friday: 9:30 AM – 7:00 PM
    Saturday–Sunday: 9:30 AM – 6:00 PM
  • Closed on Monday.
  • Hot meals are prepared fresh and are usually ready in about 20 minutes.
  • Frozen products are usually ready for pickup within 15–30 minutes.

Questions? Call +1 (403) 999-4777


Earn *5% back in Multicook Rewards* every time you shop with us in store.

How it works

•⁠  ⁠Earn *5% back* on eligible in-store purchases.
•⁠  ⁠Rewards can be used on a *future purchase*.
•⁠  ⁠Redeem up to *$15 per transaction*.
•⁠  ⁠Rewards are applied in whole-dollar amounts.
•⁠  ⁠Unused rewards expire *6 months after they are earned*.
•⁠  ⁠We’ll send a reminder approximately *14 days before rewards expire*, where possible.

Example

Spend *$100* and earn *$5 in Multicook Rewards*.

Spend *$300* and earn *$15 in Multicook Rewards*.

Joining is free

Simply provide your phone number or email at checkout so we can connect your purchases to your Multicook Rewards account.

Multicook Rewards are currently available for eligible purchases made at our Multicook Calgary store. Online purchases and other sales channels are not currently included.

Rewards have no cash value, cannot be transferred between accounts, and may not be redeemed for cash.

If a purchase is returned, refunded, cancelled, or adjusted, the related rewards may also be adjusted.

Multicook Calgary may exclude certain products, promotions, special orders, wholesale purchases, catering orders, event purchases, or other non-retail transactions from earning or redeeming rewards.

Multicook Calgary may update the Rewards program from time to time. Where reasonably possible, we will provide advance notice of significant changes affecting existing rewards.

Joining Multicook Rewards does not automatically subscribe you to promotional marketing communications.

For questions about Multicook Rewards, contact us at letschat@multicookcalgary.ca or 403-999-4777.

We want you to be happy with your Multicook purchase. If something isn’t right, please let us know and we’ll do our best to make it right.

Due to the perishable nature of our products, we are unable to accept returns or offer refunds simply because of a change of mind or personal taste.

If you believe there is a quality issue with a product, please contact us within 48 hours of purchase or delivery. Please keep the product and its original packaging and provide your receipt or order number. Photos may also be requested where applicable. Once the issue is confirmed, we will offer a replacement or refund, as appropriate.

If an item is missing, incorrect, damaged, leaking, or arrives thawed during delivery, please contact us as soon as possible so we can arrange a replacement or refund.

After a frozen product has been picked up from our store, Multicook cannot be responsible for issues resulting from transportation, improper storage, or temperature conditions after pickup.

The same general policy applies to our hot and prepared foods. Personal taste preferences are not eligible for a refund, but if there is a problem with your order or the quality of the food, please contact us.

We take food allergies and dietary needs seriously and are happy to help you understand what goes into our products.

Our kitchen handles common allergens including wheat/gluten, milk, eggs, fish, and mustard. Please check individual product labels for ingredient and allergen information, as recipes may vary by product.

Gluten-Free Products

Our gluten-free products are made using dedicated gluten-free production procedures. Gluten-free production is scheduled separately and takes place in the morning following a thorough cleaning of the kitchen, before regular production begins.

We use separate equipment and work areas for gluten-free production, including a dedicated mixer, dough equipment, work table, and blast freezer. Our team also uses clean clothing, washed hands, and clean gloves before production begins. Finished products are packaged immediately after production.

However, our gluten-free products are made in a shared kitchen where wheat and gluten-containing products are regularly produced. While we take precautions to minimize cross-contact, we cannot guarantee the complete absence of trace amounts of gluten.

If you have celiac disease, a severe food allergy, or a particular dietary concern, please speak with our team before purchasing so we can help you make an informed choice.

Multicook gift cards are available in both physical and digital formats and can be used for purchases at our Calgary store.

Gift cards do not expire and cannot be redeemed or exchanged for cash. If your purchase exceeds the available gift card balance, the remaining amount may be paid using another accepted payment method. Any unused balance remains available for future purchases.

Approved refunds for purchases originally paid with a gift card will be issued as digital gift card credit.

Please treat your gift card like cash. Multicook is not responsible for lost, stolen, or unauthorized use of gift cards.

Multicook Rewards: Rewards points are not earned when purchasing a gift card. Rewards points cannot be redeemed toward the purchase of a gift card.

At Multicook Calgary, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order, create an account, join Multicook Rewards, subscribe to our communications, or interact with our website, we may collect information such as your name, email address, phone number, delivery and billing address, order history, and Rewards activity.

Our website may also collect technical and usage information through cookies and similar technologies, including through Google Analytics and Meta Pixel, to help us understand website activity and improve our marketing and services.

How We Use Your Information

We may use your information to process and fulfill orders, arrange pickup or delivery, manage your Multicook Rewards account, provide customer service, improve our website and services, and send promotional communications when you have agreed to receive them.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payments

Online payments are processed through our payment service providers. Multicook Calgary does not directly store your full payment card information.

Delivery & Service Providers

When necessary to fulfill your order, relevant information such as your name, delivery address, and phone number may be shared with service providers involved in completing your order, including Uber Courier.

We may also use third-party service providers that support our website, payments, analytics, marketing, and other business operations. They receive information only as necessary to provide these services.

Cookies & Analytics

Our website uses cookies and similar technologies. We use tools including Google Analytics and Meta Pixel to understand how visitors interact with our website, measure advertising performance, and improve our services.

Your Information

You may contact us if you would like to ask about, correct, or update the personal information we have about you, or if you have questions about how your information is used.

Contact Us

For privacy-related questions or requests, please contact Multicook Calgary through our regular contact information.